Microsoft Autoupdate Fails On Mac
Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
When you save a Word for Mac document, the application crashes or quits unexpectedly.
Resolution
Microsoft Autoupdate 3.8.3
Step 1: Download and install all Office updates
To obtain updates with Office for Mac applications, follow these steps:
Here are some of the most common errors people encounter while updating Office for Mac automatically, along with a short guide on how to fix them. One of the most common errors is that Microsoft AutoUpdate fails to update properly. Here is the best fix for this error: Open your browser and download the latest version of Microsoft AutoUpdate. Known issues in Lync. Lync for Mac 2011 More. Last updated: July 2014. Lync updates are also available from Microsoft AutoUpdate. AutoUpdate is a program that automatically keeps Microsoft software up-to-date. To use AutoUpdate. Kerberos authentication fails when the user who signs in is different from the Kerberos Active user. Jun 26, 2019 Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Jan 05, 2016 Microsoft AutoUpdate for Mac This update is available from Microsoft AutoUpdate. AutoUpdate is provided together with Office. It automatically keeps Microsoft software up-to-date. To use AutoUpdate, start a Microsoft Office program, and then select Check for Updates on the Help menu. Microsoft Download Center. After the release of Microsoft AutoUpdate version 3.9.0 (released on April 11, 2017), you are no longer receiving automatic updates for Office for Mac. When installing the latest Office for Mac updates, the update process hangs. STATUS: FIXED. This issue is now fixed in Microsoft AutoUpdate 3.9.1.
Microsoft AutoUpdate for Office for Mac offers incorrect version updates. Office 2008 for Mac. Microsoft AutoUpdate may offer Office 2016 for Mac updates even though you have Office for Mac 2008 installed on your Mac. Upon accepting the update, Office for Mac 2008 gets automatically upgraded to Office 2016. This can occur if you are using. ISSUE After the release of Microsoft AutoUpdate version 3.9.0 (released on April 11, 2017), you are no longer receiving automatic updates for Office for Mac. When installing the latest Office for Mac updates, the update process hangs.
Microsoft AutoUpdate for Mac, which comes with Office, can keep your Microsoft software up to date. When AutoUpdate is set to check for updates automatically on a daily, weekly, or monthly basis, there's no need to search for critical updates and information; AutoUpdate delivers them directly to your computer. To do this:
- Start any Office for Mac application on your computer.
- Click Help menu, click Check for Updates.
For additional information about Office for Mac updates, seeWhere and how to obtain Office for Mac software updates.
If the issue continues to occur, proceed to the next step.
Step 2: Check the hard disc name
Make sure that your hard disc has a name. The name cannot be all numbers but can contain numbers. The name must start with a letter. It must not contain any special characters, such as periods, commas, semi-colons, quotation marks, and so on.
Step 3: Save to a different location
If you are saving a file in your Documents folder, instead try saving the file to the desktop or to a different location.
Remember that there is a 255-character limit to the file name, and the path of the saved file is included in the name. For example, a file that is saved to the desktop has the path 'HDusersyour user nameDesktop.' These characters are counted toward the 255-character limit.
If you want to save to a network share or to an external device (such as a flash drive), first save the file to your local hard disc. If you can save the file to the hard disc (your Documents folder), there is nothing wrong with the Excel installation or with the file. If you cannot save to your local hard disc, go to step 3.
Microsoft Updater Mac
If you cannot save the file to an external device, contact Apple or the manufacturer of the external device. If you cannot save to a network share, contact the network administrator (your IT department) or the owner of the share. If you do not have an IT department and you want to save to a network, contact Microsoft Professional Support.
Step 4: Empty the AutoRecovery folder
Important
The location of certain files are different if you have Service Pack 2 (SP2) installed. To check if it is installed, open Word, and then click About Word from the Word menu. If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article.
If there are too many items in the AutoRecovery folder (userDocumentsMicrosoft User DataOffice 2008 AutoRecovery or Office 2010 AutoRecovery), this can cause memory problems and save problems because these files are loaded into memory when Word is started.
Move AutoRecovery files to the desktop or to another folder to see whether they are causing the problem. To do this, follow these steps:
Microsoft word margin ruler gone mac. To empty the AutoRecovery folder, follow these steps if have version 14.2.0 (also known as Service Pack 2) installed:
Quit all applications.
On the File menu, click New Folder.
A new folder is created on the desktop. The folder will be called 'New Folder.'
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Application Support, and then open Microsoft.
Open Office 2011 AutoRecovery.
On the Edit menu, click Select All.
Drag all files into 'New Folder' on the desktop.
The AutoRecovery folder should be empty.
Open Excel for Mac 2011 and try to save a file.
If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.
If the problem continues to occur, go to the next method.
To empty the AutoRecovery folder, follow these steps if you do not have Service Pack 2 installed:
Quit all applications.
On the File menu, click New Folder.
A new folder is created on the desktop. The folder will be called 'New Folder.'
On the Go menu, click Documents.
Open Microsoft User Data, and then open Office 2011 AutoRecovery.
On the Edit menu, click Select All.
Drag all files into 'New Folder' on the desktop.
The AutoRecovery folder should be empty.
Open Excel for Mac 2011 and try to save a file.
If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.
If the problem continues to occur, go to the next method.
Step 5: Remove Word preferences
Note
Removing the preferences will remove any customizations that you made. These customizations include changes to toolbars and custom dictionaries and keyboard shortcuts that you created.
Quit all Microsoft Office for Mac applications.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Preferences.
Look for a file that is named com.microsoft.Word.plist.
If you locate the file, move it to the desktop. If you cannot locate the file, the application is using the default preferences.
If you locate the file and move it to the desktop, start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and then restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash.
Quit all Office for Mac applications.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Preferences, and then open Microsoft.
Locate the file that is named com.microsoft.Word.prefs.plist.
Move the file to the desktop.
Start Word, and then check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Application Support, and then open Microsoft.
Open Office, and then open User Templates.
Locate the file that is named Normal, and then move the file to the desktop.
Start Word, and then check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the Trash. If the issue continues to occur, go to the next step.
Step 6: Create a new user account
Sometimes, user-specific information can become corrupted. This can interfere with installing or using the application. To determine whether this is the case, you can log on as a different user or create a new user account, and then test the application.
If the issue occurs even when you use the alternative account, go to the next step.
Microsoft Auto Update Problems Mac
Step 7: Test saving the file in safe mode
Try to save when the computer is operating in safe mode. If you can save while in safe mode, the problem probably concerns software that is running in the background.
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For information about how to enter safe mode in Mac OS, seeClean startup to see if background programs are interfering with Office for Mac.
More information
If the steps in this article did not resolve the issue, visit the Mac forums for possible resolutions/workarounds.
-->Applies to:
Microsoft regularly publishes software updates to improve performance, security, and to deliver new features.
To update Microsoft Defender ATP for Mac, a program named Microsoft AutoUpdate (MAU) is used. By default, MAU automatically checks for updates daily, but you can change that to weekly, monthly, or manually.
If you decide to deploy updates by using your software distribution tools, you should configure MAU to manually check for software updates. You can deploy preferences to configure how and when MAU checks for updates for the Macs in your organization.
Use msupdate
MAU includes a command-line tool, called msupdate, that is designed for IT administrators so that they have more precise control over when updates are applied. Instructions for how to use this tool can be found in Update Office for Mac by using msupdate.
In MAU, the application identifier for Microsoft Defender ATP for Mac is WDAV00. To download and install the latest updates for Microsoft Defender ATP for Mac, execute the following command from a Terminal window:
Set preferences for Microsoft AutoUpdate
This section describes the most common preferences that can be used to configure MAU. These settings can be deployed as a configuration profile through the management console that your enterprise is using. An example of a configuration profile is shown in the following sections.
Set the channel name
The channel determines the type and frequency of updates that are offered through MAU. Devices in InsiderFast (corresponding to the Insider Fast channel) can try out new features before devices in External (corresponding to the Insider Slow channel) and Production.
The Production channel contains the most stable version of the product.
Tip
In order to preview new features and provide early feedback, it is recommended that you configure some devices in your enterprise to InsiderFast or External.
| Domain | com.microsoft.autoupdate2 |
| Key | ChannelName |
| Data type | String |
| Possible values | InsiderFast External Production |
Warning
This setting changes the channel for all applications that are updated through Microsoft AutoUpdate. To change the channel only for Microsoft Defender ATP for Mac, execute the following command after replacing [channel-name] with the desired channel:
Set update check frequency
Change how often MAU searches for updates.
| Domain | com.microsoft.autoupdate2 |
| Key | UpdateCheckFrequency |
| Data type | Integer |
| Default value | 720 (minutes) |
| Comment | This value is set in minutes. |
Change how MAU interacts with updates
Change how MAU searches for updates.
| Domain | com.microsoft.autoupdate2 |
| Key | HowToCheck |
| Data type | String |
| Possible values | Manual AutomaticCheck AutomaticDownload |
| Comment | Note that AutomaticDownload will do a download and install silently if possible. |
Change whether the 'Check for Updates' button is enabled
Change whether local users will be able to click the 'Check for Updates' option in the Microsoft AutoUpdate user interface.
| Domain | com.microsoft.autoupdate2 |
| Key | EnableCheckForUpdatesButton |
| Data type | Boolean |
| Possible values | True (default) False |
Disable Insider checkbox
Set to true to make the 'Join the Office Insider Program..' checkbox unavailable / greyed out to users.
| Domain | com.microsoft.autoupdate2 |
| Key | DisableInsiderCheckbox |
| Data type | Boolean |
| Possible values | False (default) True |
Limit the telemetry that is sent from MAU
Set to false to send minimal heartbeat data, no application usage, and no environment details.
| Domain | com.microsoft.autoupdate2 |
| Key | SendAllTelemetryEnabled |
| Data type | Boolean |
| Possible values | True (default) False |
Example configuration profile
The following configuration profile is used to:
- Place the device in the Insider Fast channel
- Automatically download and install updates
- Enable the 'Check for updates' button in the user interface
- Allow users on the device to enroll into the Insider channels
JAMF
Intune
To configure MAU, you can deploy this configuration profile from the management tool that your enterprise is using:
- From JAMF, upload this configuration profile and set the Preference Domain to com.microsoft.autoupdate2.
- From Intune, upload this configuration profile and set the custom configuration profile name to com.microsoft.autoupdate2.