Microsoft Word Does Not Work Mac

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Macs are not perfect even though one’s productivity is much higher with one. When things go wrong – they can sometimes really go wrong.

One customer had issues with a critical branding font that installs fine on everyone else’s Macbook but not theirs. I now know more about fonts that I ever wanted to know especially how Microsoft fonts fit into the Mac picture. I researched dozens of websites each adding a piece to the puzzle. Here we go …

  • There are 4 font stores on your Mac
    • user fonts stored in /Users/youraccount/Library/Fonts
    • computer wide (all accounts) fonts in /Library/Fonts
    • system fonts in /System/Library/Fonts (never ever touch these)
    • Microsoft Office fonts in /Library/Fonts/Microsoft (ahhh I see)
  • ONLY TTF fonts work for Office – or so MS claims
  • To install fonts for MS Office 2011 – don’t double click them – this installs them naturally in the user fonts
    • instead – start up Font Book (use the spotlight or magnifying glass to find it quick in the upper right of your Mac)
    • drag them from your Finder onto Computer (under the Collection section at the left of the Font Book app)
  • A reboot triggers the Mac Font store to sync with Office. Don’t forget to reboot before ripping your hair out
  • Adding fonts to the user fonts will never show up in Microsoft Office products
  • Don’t assume that because a font works in lets say Word, that it will appear in Excel – it might once the cache catches up
  • Microsoft font cache file can be delete so it will force a refresh – but it can be in 2 places – check both. Microsoft moved it for Office 2011 for Mac for some computers different than others
    • Lion? goto finder and hold the option key and …
    • click the menu Go->Library or type in a folder /Library by choosing the Go->Go to Folder option then navigate eventually to /Library/Preferences/Microsoft/Office 2011
      • not there? Microsoft moved them in later releases of Office 2011 to /Library/Application Support/Microsoft/Preferences/Office 2011 – even MS’ articles are incorrect!
      • also you might need to look in /Users/yourname/Library/Application Support/Microsoft/Preferences/Office 2011
    • when you re-start work or Excel you will now see a task completing to rebuild the cache files and if you observe the location above you will see new cache files
  • Here is a link to completely remove Office on a mac and is the final puzzle piece that allowed me to solve this riddle http://support.microsoft.com/kb/2398768

'Microsoft Word cannot be opened because of a problem. Check with the developer to make sure Microsoft Word works with this version of Mac OS X.' It also includes a box of text titled 'Problem Details and System Configuration'. Here are the contents of this box. How to Fix Microsoft Office AutoUpdate for Mac not working. By Andre Da Costa. Last Updated on February 27, 2019. This does not work for me. I can d/l the updates fine, but it gets stuck on.

Many thanks to these sites:

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

While using Word for Mac one or more Toolbars are missing and cannot be added.

Cause

This behavior can be caused by one of these things:

  • The oval button in the upper-right corner of the document was clicked. This button 'toggles' display of toolbars on and off.
  • There is an issue with the Normal template in Word.
  • The toolbars or menus are modified.

Resolution

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To resolve this problem, try the following methods.

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Method 1: Make sure that tool bar display is not turned off

  1. In the upper-right corner of the window click the oval button.

    Note

    When this button is clicked, it hides all the toolbars. A second click causes the toolbars to be displayed.

  2. If the toolbars reappear, quit, and then restart Word to make sure that the appropriate toolbars are displayed.

Microsoft intellipoint mac sierra. If Method 1 did not resolve the problem, try Method 2.

Method 2: Reset the toolbars and menus in Word

You can reset the toolbars and menus in the Customize Toolbars and Menus option, any saved customization is removed, and all settings are reverted to the original default settings.

  1. Open Word.
  2. Go to View in the menu.
  3. Choose Toolbars.
  4. Select Customize Toolbars and Menus.
  5. Select Toolbars and Menus in the top of the Customize Toolbars and Menus window.
  6. Select the item in the list you want to reset (Menu Bar, Standard, Formatting).
  7. Click Reset.
  8. Click OK when getting prompt: 'Are you sure you want to reset the changes made..'
  9. Click OK.

Note

When View is missing from the menu, then you can also Control Click the Standard Toolbar and go to Customize Toolbars and Menus here.

If Method 2 did not resolve the problem, try Method 3.

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Method 3: Create a new Normal template Note

When a new Normal template is created, any saved customization is removed, and all settings are reverted to the original default settings.

Step 1: Quit all programs

To quit active applications, follow these steps:

  1. On the Apple menu, click Force Quit.

  2. Select an application in the 'Force Quit Applications' window.

  3. Click Force Quit.

  4. Repeat the previous steps until you quit all active applications.

Warning

When an application is force quit, any unsaved changes to open documents are not saved.

When you are finished, click the red button in the upper-left corner and proceed to Step 2.

Step 2: Word 2008 and 2011: Move the Normal.dotm template file to the Trash

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  1. Quit all Microsoft Office applications.
  2. On the Go menu, click Home.
  3. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  4. Select the Application Support folder.
  5. Select the Microsoft folder.
  6. Open the Office folder.
  7. Open the User Templates folder.
  8. Move Normal.dotm to the Trash.
  9. Start Word, a new Normal.dotm template will be created when you choose Quit Word in the Word menu.

Note

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When you had Word 2004 on your Mac previously and you now have Word 2008 or Word 2011, also check if the Word 2004 Normal file is present on the system, if so, trash this Normal template file as well.

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Step 3: Word 2004: Move the Normal template file to the Trash

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  1. Quit all Microsoft Office applications.
  2. On the Go menu, click Home.
  3. Select the Documents folder.
  4. Select the **Microsoft User Data **folder.
  5. Move Normal to the Trash.
  6. Start Word, a new Normal template will be created when you choose Quit Word in the Word menu.